Life and Pensions Business Process Outsourcing (BPO) Market High Demand, Future Scope, Recent Trends, Forecasts 2028

Stringent regulatory policies about insurance document handling and processing and rising adoption of cloud-based services are key factors driving market revenue growth


The global life and pensions Business Process Outsourcing (BPO) market size is expected to reach USD 6,216.2 Million at a revenue CAGR of 9.1% in 2028, according to latest analysis by Emergen Research. Steady global life and pensions Business Process Outsourcing (BPO) market revenue growth can be attributed to rising focus on reducing insurance administration costs and improving operational processes. Life and pension insurance companies benefit from outsourcing highly transactional processes, including new business processing, claims payments administration, and underwriting support. Insurance companies can derive substantial added value by taking advantage of BPO for various other processes.

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For instance, outsourcing actuarial support analytics is highly beneficial for optimizing pricing and precise premium calculations, which aids life and pension insurance firms to target more consumers on basis of risk profiles and demographics. BPO providers such as TCS, DXC Technology, NTT Data Corporation, and SE2 – decades of domain experience – are capable of providing support for cross-selling and up-selling initiatives, ensuring customer retention, exploiting new sales and distribution channels, and entry into new geographies.

Some major companies in the market report include Tata Consultancy Services, DXC Technology, SE2, Cognizant, EXL Service, Concentrix, NTT Data Corporation, Capgemini, Accenture, and Capita.

Global Life and Pensions Business Process Outsourcing (BPO) Market Research Report and Forecast to 2028 is an investigative report providing an extensive study of the global Life and Pensions Business Process Outsourcing (BPO) market with regards to market size, market share, current and emerging trends, and latest technological developments. The report also sheds light on the competitive landscape of the Life and Pensions Business Process Outsourcing (BPO) market on the global and regional scale, along with a thorough forecast estimation to 2028. The new report is updated with the impact of the COVID-19 pandemic on the Life and Pensions Business Process Outsourcing (BPO) market. It analyzes the impact of the pandemic with regards to economic landscape and government regulations in each region.

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Emergen Research has segmented the global life and pensions Business Process Outsourcing (BPO) market on the basis of type, services, organization size, buyer type, and region:

Type Outlook (Revenue, USD Million; 2018–2028)

Life Insurance

Annuities Pensions


Services Outlook (Revenue, USD Million; 2018–2028)

Policy Servicing and Claims Administration


Document Management

Actuarial Support

Billing Accounts Receivable

Regulatory Reporting

Asset Management

Change Management Services

New Business Support

Robotic Process Automation (RPA)

Analytics Insights


Organization Size Outlook (Revenue, USD Million; 2018–2028)

Small Medium Sized Enterprises

Large Enterprises

Buyer Type Outlook (Revenue, USD Million; 2018–2028)

Transactional Buyers

Digitally Evolved Insurance Buyers

Automation Driven Services Buyers

Integrated Insurance Solutions Buyers

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Regional Analysis:

The report further examines the market in the key regions of the world with regard to production and consumption patterns, import/export, supply and demand ratio, revenue generation, market share and size, and presence of prominent players in the regions. The report also covers the expansion plans undertaken by companies in the regions under the regional analysis section.

Key regions in the market include:

North America








Rest of EU

Asia Pacific




South Korea


Rest of APAC

Latin America




Rest of Latin America

Middle East Africa

Saudi Arabia


South Africa

Rest of MEA

Radical Features of the Life and Pensions Business Process Outsourcing (BPO) Market Report:

The report encompasses Life and Pensions Business Process Outsourcing (BPO) market overview along with market share, demand and supply ratio, production and consumption patterns, supply chain analysis, and other ley elements

An in-depth analysis of the different approaches and procedures undertaken by the key players to conduct business efficiently

Offers insights into production and manufacturing value, products and services offered in the market, and fruitful information about investment strategies

Supply chain analysis along with technological advancements offered in the report

The report covers extensive analysis of the trends, drivers, restraints, limitations, threats, and growth opportunities in the Life and Pensions Business Process Outsourcing (BPO) industry

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