Hi, I am Smith, Working as backend support executive in HP printers for the last 4 years. I provide technical support to the printer users regarding their different queries, including HP printer not printing color. First of all, you need to check the ink in the cartridge, and if it is empty, you need to get it refilled. But, if it is the tissue and you cannot understand the root cause of this problem, you can connect to us. But, if you cannot do so, you can connect to me at any point in time I will fix all the issue in a single phone call. So, you can call me NOW!